Complaints Useful Phrases

I am writing to complain about/regarding/on account of/because of/on the subject of...

I am writing to draw your attention to...

I am writing in connection with…

I am writing to express my strong dissatisfaction with...

I am afraid to say I have numbers of complaints about...

I am sorry to say that I was very disappointed with...

I was appalled at...

I feel I must protest against/complain about...

We ought to discuss the matter...

To make matters worse...

I was very disappointed to find that...

I would be grateful if you could...

I should have been informed that...

The first problem was... Another problem was... The most visible problem...

I hope you will understand that I was very dissatisfied...

I believe you can appreciate how disappointed I was when...

I would like to hear your explanation for the above problems...

I would therefore be grateful if you could give me a full refund...

I would like a full refund as soon as possible...

I would like to have all or part of my money refunded...

I am not satisfied with…

I hope / assume you will replace...

I trust the situation will improve...

I hope the matter will be resolved...

I hope we can sort this matter out amicably...

I look forward to hearing from you in your earliest convenience to offer me a complete refund...

I feel I am entitled to a partial refund in addition to an apology for the inconvenience caused

I insist you replace the item at once...

I demand a full refund...

I hope that I will not be forced to take further action.

I look forward to hearing your early reply.

I look forward to receiving a prompt reply.