Holiday Complaints: Multiple Choice Vocabulary Test

There are too many people in Britain today who are (0)________ to complain rather than enjoy their holiday and who (1)________ the word about how easy it is to (2)________ money back from the travel industry which appears to have become paralyzed with fear over bad (3)________.

I recently heard a middle-aged woman protesting bitterly that she had to pay for the (4)________ of a golf cart during an all-inclusive golfing holiday in Jamaica and demanded back all the money spent on the cart (5)________ with more for the ` distress` she had been (6)________. A friend of mine recently (7)________ a group of young lads deciding before they even (8)________ the aircraft, what they were going to complain about to get a (9)________ on the cost of their holiday and which high-value item would be `lost` during the (10)________.

Last month a Manchester man led a `mutiny` of 200 passengers on a (11)________ ship because, he said, the bingo prize was not big enough. This week I heard details of a honeymoon (12)________ who were sent a big bouquet of flowers by the tour operator and then complained that it was too big and (13)________ them from moving freely about their hotel room. These types, who we have all met in airport (14)________ just make the (15)________ of us suffer, when they lie and fool tour operators into handing cash back.