uk
enIkea Service: Multiple Choice Grammar Test
People in the UK are used (1) ________ excellent customer service in the shops and are not used to doing things (2) _______. We saw a TV programme about IKEA. The main idea of it was a bad customer service, inconvenience customers suffer putting furniture together. All (3) _______ complaints looked ridiculous to us.
Manuals from IKEA on assembling furniture are (4) _______ clear that a child can do it. They contain no words at all — just (5) _______ steps on how to assemble it. I remember (6) ________ hall furniture in our apartment. 30% of holes were not matching and I had to drill holes with a bigger diameter or at different angles to put pieces together. The mirror was much (7) _______ than the place for it and I had to drill new holes and cut metal shelf holders (8) _______. It took me a week. I am sure that many people have the same ’nice’ memories about assembling furniture. We (9) _______ a bookcase with several shelves in British IKEA once. ’Cheap and cheerful’ as people say. I assembled the thing in 15 minutes. Every hole was exactly in its place. We (10) _______ it even without instruction manuals just using common sense. So we are very pleased with shop services here and don’t understand why people complain.
| A | B | C | D | |
| 1 | to have had | to have | to having | have |
| 2 | lonely | own | self | themselves |
| 3 | it | these | that | this |
| 4 | too | so | such | as |
| 5 | detailed | details | detailing | detail |
| 6 | assembly | assembled | assembling | to assemble |
| 7 | as big | bigger | big | the biggest |
| 8 | to make everything fit | to make everything to fit | to be made everything fit | to making everything fit |
| 9 | have bought | bought | were buying | would buy |
| 10 | would be assembling | have been assembled | were assembling | would have assembled |
1.C; 2.D; 3.B; 4.B; 5.A; 6.C; 7.B; 8.A; 9.B; 10.D
